Privacy Policy

Einstein Heating and Air ("we," "us," or "our") respects your privacy. This policy explains what information we collect through einsteinhvac.org (the "Site") and in the course of providing HVAC services, how we use it, and the choices you have. Our Site intentionally has no contact forms — we keep data collection minimal.

1. Information We Collect

Information you provide directly. When you call, email, or engage our services, we may collect your name, phone number, email address, service address, and details about your HVAC system and service history — the information needed to schedule and perform work.

Call information. Calls to our dispatch line may be recorded or logged for quality and scheduling accuracy. Where required by law, you will be notified at the start of a recorded call.

Usage data. Like most websites, the Site may collect standard technical data — IP address, browser type, pages visited, and referring pages — through server logs and analytics tools.

2. How We Use Information

We use the information we collect to schedule and perform services, communicate about appointments and follow-ups, maintain service records and warranty documentation, improve the Site, comply with legal obligations, and — only if you ask us to — send maintenance reminders.

3. What We Don't Do

We do not sell your personal information. We do not share your information with third parties for their own marketing. We do not send marketing texts or emails without your consent.

4. When We Share Information

We share information only with service providers who help us operate (for example, scheduling software, payment processing, or website hosting), when required by law or legal process, in connection with permits and inspections where applicable, or to protect the rights and safety of our team and customers. Service providers are permitted to use your information only to provide services to us.

5. Cookies and Analytics

The Site may use cookies or similar technologies for basic functionality and aggregate analytics (understanding which pages are useful). You can control cookies through your browser settings; the Site remains usable with cookies disabled.

6. Data Retention

We retain service records for as long as needed to support warranties, legal requirements, and future service to your property. You may request deletion of your information as described below, subject to records we're legally required to keep.

7. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we hold about you, to request correction or deletion, and to be free from discrimination for exercising those rights. Because we do not sell or share personal information for cross-context behavioral advertising, no opt-out is needed. To exercise any right, call (562) 729-0706 or email info@einsteinhvac.org; we will verify your identity before acting on a request.

8. Children's Privacy

The Site is not directed to children and we do not knowingly collect personal information from anyone under 16.

9. Security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is 100% secure, but we limit what we collect in the first place — the best protection there is.

10. Changes to This Policy

We may update this policy from time to time. The current version, with its effective date, will always be posted on this page.

11. Contact

Privacy questions or requests: call (562) 729-0706, email info@einsteinhvac.org, or write to Einstein Heating and Air, 8221 3rd St Unit 308, Downey, CA 90241. See also our Terms of Service.